Question 1

How do I create my first event?

Accepted Answer

After completing onboarding, go to Events in the sidebar and click 'Create Event'. Fill in the event name, dates, and details. You can then attach sponsorships to the event from the event detail page.

Question 2

How do I set up my platform?

Accepted Answer

Your platform is created automatically during onboarding. To customize it, go to Settings > Platform and adjust your logo, colors, hero style, and layout. Changes are reflected in real time.

Question 3

What is reservation mode?

Accepted Answer

Reservation mode allows sponsors to claim sponsorships without making an online payment. This is useful for chambers that handle payments offline via invoice or check. You can enable reservation mode in Settings > Payments.

Question 4

How do I report a bug or request a feature?

Accepted Answer

Use the Report an Issue form at trychamberly.com/issue. Tell us what happened (or what you'd like to see), add a screenshot if you have one, and submit. Reports go straight to the product team and are triaged within a business day.

Question 5

How do I invite team members?

Accepted Answer

Go to Settings > Team and click 'Invite Member'. Enter their email and assign a role — Admin, Manager, or Viewer. They'll receive an email invitation to join your chamber.

Question 6

How do first-rights work?

Accepted Answer

First-rights automatically reserve a sponsorship for the returning sponsor from the previous year. When you roll over events, sponsors with first-rights get a configurable window to confirm their commitment before the sponsorship opens to the public.

Question 7

Can I create sponsorship packages?

Accepted Answer

Yes, on the Pro and Premier plans. Packages let you bundle multiple sponsorships together with optional discounts. Sponsors can purchase the entire package in one transaction.

Question 8

How does the rollover wizard work?

Accepted Answer

The rollover wizard copies events and sponsorships from one year to the next. It's a 3-step process: select events to roll over, review and adjust details, then confirm. First-rights assignments carry forward automatically.

Question 9

Can sponsors purchase sponsorships for multiple events at once?

Accepted Answer

Yes. Sponsors can add sponsorships from different events to their cart and check out in a single transaction. This works in both online payment and reservation mode.

Question 10

How do I set go-live dates for events?

Accepted Answer

Each event has a go-live date that controls when it becomes visible on your platform. Go to the event detail page, set the go-live date, and the event will automatically appear on your platform at that time.

Question 11

What happens after the 14-day trial?

Accepted Answer

Your account pauses until you subscribe to a plan. No data is lost — you can pick up right where you left off by activating a subscription from your dashboard.

Question 12

Can I change plans?

Accepted Answer

Yes, you can upgrade or downgrade at any time from Settings > Billing. Changes take effect on your next billing cycle. When upgrading, you get immediate access to new features.

Question 13

How do I cancel my subscription?

Accepted Answer

Go to Settings > Billing and click 'Cancel subscription'. Your data is retained for 30 days after cancellation, and you can export it at any time during that period.

Question 14

Do I need Stripe to use Chamberly?

Accepted Answer

No. If your chamber handles payments offline, you can use reservation mode — sponsors claim sponsorships without paying online, and you manage invoicing separately. Stripe is only required for online payments.

Question 15

Can I customize the look of my platform?

Accepted Answer

Yes. Go to Settings > Platform to adjust your logo, brand colors, hero image, layout, and over 50 styling options. Changes are previewed in real time before publishing.

Question 16

Can sponsors see a leaderboard?

Accepted Answer

Yes. The sponsor leaderboard can be toggled on in up to five locations: event pages, a standalone page, the sponsor account dashboard, your admin dashboard, and the platform homepage. Configure this in Settings > Platform.

Question 17

How do I add my chamber's branding?

Accepted Answer

During onboarding, you'll upload your logo and set your brand colors. You can update these anytime in Settings > General. Your branding is applied across your platform, emails, and sponsor-facing pages.

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