Question 1

What happens if I cancel?

Accepted Answer

Your account pauses until you resubscribe. No data is lost — pick up right where you left off.

Question 2

Can I change plans later?

Accepted Answer

Yes, you can upgrade or downgrade anytime from your dashboard. Changes take effect on your next billing cycle.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards via Stripe. All plans are billed annually.

Question 4

Do I need Stripe to use Chamberly?

Accepted Answer

No. Reservation mode lets sponsors claim sponsorships without online payment. Stripe is only needed for online checkout.

Question 5

What are add-on sponsorship slots?

Accepted Answer

If you exceed your tier's sponsorship slot limit, you can purchase additional slots without upgrading your plan.

Question 6

Is there a contract or commitment?

Accepted Answer

No contracts. Cancel anytime from your dashboard. Your data is retained for 30 days after cancellation.

Question 7

Is my data secure?

Accepted Answer

Yes. Your data is stored on Supabase infrastructure with encryption at rest and in transit. We implement row-level security, encrypted connections, and regular security audits. We do not sell your data.

Question 8

Can I import data from my current system?

Accepted Answer

Yes. Chamberly supports CSV import for both member/sponsor data and sponsorship data. Most chambers complete their initial import in under 15 minutes.

Question 9

Can multiple staff members use the platform?

Accepted Answer

Yes. You can invite team members with different roles — organization managers have full access, while staff members can manage day-to-day operations with appropriate permissions.

Question 10

What happens to my data if I cancel?

Accepted Answer

Your data is retained for 30 days after cancellation. During that time you can export everything via CSV. After 30 days, data is permanently deleted.

Question 11

How long does setup take?

Accepted Answer

Most chambers are up and running within an hour. The onboarding wizard walks you through importing data, configuring your platform, and setting up your first event. No technical expertise required.

Question 12

Do you offer training or onboarding help?

Accepted Answer

Core and Pro plans include email support and documentation. Premier plans include a dedicated account manager and custom onboarding session to help your team get started.

Feature	Core	Pro	Premier
Core Features
Event management
Sponsorship management
First-rights engine
Online platform
Reservation mode
Basic reports
CSV import/export
User Simulation
Pro Features
Sponsorship packages
Email automations
Stripe online payments
Sponsorship leaderboard
Personalized email campaigns
Premier Features
Advanced reservations
Third-party app integrations
AI integrations
Dedicated account manager
Custom onboarding
Priority support
Limits
Sponsorship slots	50	200	Unlimited

Simple, transparent pricing

Core

Pro

Premier

Feature comparison

Frequently asked questions

Billing & plans

Setup & onboarding

Data & security

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