Privacy Policy

This Privacy Policy describes how Chamberly ("we", "us", or "our") collects, uses, and protects your personal information when you use our platform.

1. Information We Collect

Account information: When you create an account, we collect your name, email address, organization name, and password.

Usage data: We collect information about how you interact with the Service, including pages visited, features used, and actions taken.

Payment information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card details.

Phone numbers: If you or the chamber of commerce you work with add a phone number to your profile, we store it so the chamber can contact you, including by text message if you have agreed to receive texts.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Send important account and service updates
• Provide customer support
• Analyze usage patterns to improve the platform

3. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers (Supabase, Stripe, Resend, Twilio) who assist in operating the Service. These providers are bound by confidentiality agreements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third party. Mobile numbers are shared only with the providers that deliver our text messages, and only to deliver them.

4. Text Messages (SMS)

Chambers of commerce that use Chamberly can send text messages to members and sponsors who have agreed to receive them. These messages may include event and sponsorship updates, order and payment confirmations, payment links and reminders, and replies to messages you send the chamber.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to any message to stop receiving texts. Reply START to opt back in.
• Reply HELP for help, or contact us at the address below.
• Agreeing to receive texts is not a condition of any purchase.

We record when and how you agreed to receive texts and honor every opt-out. Carriers are not liable for delayed or undelivered messages.

5. Data Storage & Security

Your data is stored securely on Supabase infrastructure with encryption at rest and in transit. We implement industry-standard security measures including row-level security, encrypted connections, and regular security audits.

6. Data Retention

We retain your data for as long as your account is active. Upon account cancellation, your data is retained for 30 days and then permanently deleted. You may request data export at any time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a machine-readable format
• Withdraw consent for data processing

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies are used only with your consent.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email. Continued use of the Service constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, please contact us at privacy@trychamberly.com.